Netcall’s AI-powered automation and customer engagement tools support over 600 organisations across financial services, local government and healthcare. Their unique Liberty Platform allows hundreds of clients to create innovative solutions to enhance customer engagement and drive growth, with many clients in the mortgage and adviser sectors.
Netcall’s appointment marks a continued period of growth for IMLA as new lenders, experienced building societies and innovative associate members join in 2022.
Alex Ballingall, Account Director—Financial Services at Netcall commented:
“We are very pleased to join IMLA as their latest associate member and are looking forward to taking part in the networking events and Expo, contributing our perspective as a leading customer services expert.
“We believe that the lending industry needs to take a customer-centric approach, transforming legacy systems with the use of emerging technologies. Building trust with existing and potential customers is crucial for a lender’s success and, as part of IMLA, we can help share this message across the industry.”
Kate Davies, Executive Director of IMLA, commented:
“The addition of Netcall to IMLA reflects the growing diversity of our membership as we unite building societies, banks and other lenders with businesses that are offering pioneering new solutions to improve mortgage services. We look forward to working with Netcall, and to hearing their contributions to our industry roundtables as we work together to produce effective outcomes for our members, the wider-industry and, ultimately, homebuyers.”
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Notes to Editors
The Intermediary Mortgage Lenders Association (IMLA) is the trade association that represents mortgage lenders who lend to UK consumers and businesses via the broker channel. Its membership of 65 banks, building societies and specialist lenders include 18 of the 20 largest UK mortgage lenders (measured by gross lending) and account for about 90% of mortgage lending (91.6% of balances and 92.8% of gross lending).
About Netcall plc
Netcall is a leading provider of AI-powered automation & customer engagement solutions. A UK company quoted on the AIM market of the London Stock Exchange. By enabling customer-facing and IT talent to collaborate, Netcall takes the pain out of big change projects, helping businesses dramatically improve the customer experience, while lowering costs. Over 600 organisations in financial services, insurance, local government, and healthcare use the Netcall Liberty platform to make life easier for the people they serve. Netcall aims to help organisations radically improve customer experience through collaborative CX.